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Shipping Terms

Have a question about our shipping? Call us or fill in our contact form.

All delivery and collection times are shown as a guide only & and should not be relied upon

Free Shipping

Carriage is free to most uk mainland addresses on many items with a combined sale value of over £60 where there is a carriage charge this will be clearly shown on your shopping basket before you proceed to the payment pages.

Some Scottish & highland addresses may incur an increased carriage charge we will contact you if this is the case


Heroes Local Next Day Delivery (applies to working days Mon – Fri only)

Heroes Local Next day delivery for in stock items by bike is offered for delivery addresses in the NR1 to NR7  Norwich area, orders must be placed before 11:00 am.


UK Mainland (Excluding NR1 – NR7) Standard Delivery

generally this is a 1-2 working day delivery time for in stock items (orders must be received by 11am on the previous working day)


Click & Collect

you will be notified of the date when your goods are ready for collection. The time will be dependant upon the items ordered and local stock availability. Please do not come to the shop to collect your goods before receiving your notification and date for collection. Please see our stores on the web site for shop contact details and opening hours. Please note that proof of ID confirming the address and person ID which must match the payment and address details entered, must be shown when collecting goods ordered via click & collect. Acceptable ID is a utility bill or bank statement or council tax bill together with photographic drivers licence confirming both name and address. Please also bring your confirmation email.




Europe And Selected Parts Of The UK

Please call for a carriage quote for any other destination tel (code for calls outside uk+44) 01603-763870

Please note deliveries to the EU and Northern Ireland are currently suspended until further notice.


Whilst we will make every effort to fulfil and meet delivery & collection times & dates they are to be taken as a guide only and and are subject to stock and delivery availability and no liability of any description is accepted by us where a delivery is not delivered within the time & date stated.